Refund Policy
Detailed refund policy for Red Stone USA Inc's enterprise hardware and software solutions. Learn about refund timelines, eligibility, and processing methods.
Refund Policy Overview
Last updated: October 7, 2026
Last reviewed: September 2026
Red Stone USA Inc. processes refunds efficiently and transparently. Our refund policy ensures fair treatment for all eligible returns while maintaining quality standards for enterprise-grade equipment.
Refund Processing Timeline
Standard Refunds
Processed within 7–10 business days after the returned item is received and successfully inspected.
Credit Card Refunds
May take an additional 2–3 business days to appear on the customer's statement depending on the issuing bank.
Wire Transfer / ACH (B2B)
Processed within 3–5 business days after approval.
Refund Eligibility Requirements
- ▪Products must be completely unopened and in original manufacturer packaging to qualify for a full refund.
- ▪Return shipping is the responsibility of the sender, unless the return is due to a verified defect or shipping error by Red Stone USA Inc.
- ▪If the product is opened, even if unused, a 25% restocking fee will be applied.
- ▪Selective products may be non-returnable, which will be clearly mentioned at the time of purchase.
- ▪If Red Stone, upon inspection, finds that the product has been used, opened, or tampered with, Red Stone reserves the full right to deny both return and refund.
Refund Methods
Standard Refunds
Refunds will be issued to the original payment method used for the purchase.
Enterprise & B2B Customers
For enterprise or B2B customers using purchase orders, refunds will be issued as:
- ▪Credit memos for future orders, or
- ▪Check payments, depending on customer preference.
Partial Refunds
Partial refunds may apply when:
- ▪Accessories, cables, manuals, or packaging materials are missing (deductions based on replacement cost).
- ▪Items show signs of use beyond standard inspection.
- ▪Items are returned outside original packaging or in compromised condition.
- ▪Products are opened, even if unused (25% restocking fee applies).
Non-Refundable Charges
- ▪Original shipping and handling fees
- ▪Custom configuration or build-to-order service fees
- ▪Installation, setup, or onsite services already completed
- ▪Express or expedited shipping charges
- ▪Pre-order deposits, where the deposit was accepted on non-refundable terms and those terms were shown and agreed at checkout
Pre-order Deposits
A pre-order reserves stock that we commit to acquiring on your behalf ahead of general availability. The terms that apply to your pre-order are the ones shown on the product page and confirmed by you at checkout, and they are recorded against your order.
Where the deposit is non-refundable
Where a pre-order is offered on non-refundable terms, this is stated on the product page before payment and must be accepted at checkout. In that case the deposit is not returned if you choose not to proceed, because the stock commitment has already been made. Any promotional credit granted on top of the deposit is applied only against the final purchase and has no cash value.
Where we cannot fulfil the pre-order
If we cancel the pre-order, the product is discontinued before release, or we cannot deliver within the stated availability window, your deposit is refunded in full to the original payment method, whether or not it was taken on non-refundable terms. Non-refundable means you cannot change your mind; it does not mean we keep your money for something we do not supply.
Price changes before release
Where a pre-order is taken before the final price is confirmed, we will notify you of the confirmed price before collecting any balance. If the confirmed price is higher than the expected price shown when you reserved, you may cancel and receive a full refund of your deposit.
Nothing in this section limits rights you have under applicable consumer law.
Red Stone Rights
Red Stone USA Inc. reserves the right to:
Questions About Refunds?
Red Stone USA Inc.
515 South (S.) New Hope Road,
Suite 103,
Raleigh NC 27610.
Email: support@redstoneusainc.com
Phone: +1 919-931-5078
Business Hours: Monday-Friday, 8 AM - 6 PM EST