Refund Policy
Detailed refund policy for Red Stone USA Inc's enterprise hardware and software solutions. Learn about refund timelines, eligibility, and processing methods.
Refund Policy Overview
Last updated: December 29, 2024
Red Stone USA Inc. processes refunds efficiently and transparently. Our refund policy ensures fair treatment for all eligible returns while maintaining quality standards for enterprise-grade equipment.
Refund Processing Timeline
Standard Refunds
Processed within 7–10 business days after the returned item is received and successfully inspected.
Credit Card Refunds
May take an additional 2–3 business days to appear on the customer's statement depending on the issuing bank.
Wire Transfer / ACH (B2B)
Processed within 3–5 business days after approval.
Refund Eligibility Requirements
- ▪Products must be completely unopened and in original manufacturer packaging to qualify for a full refund.
- ▪Return shipping is the responsibility of the sender, unless the return is due to a verified defect or shipping error by Red Stone USA Inc.
- ▪If the product is opened, even if unused, a 25% restocking fee will be applied.
- ▪Selective products may be non-returnable, which will be clearly mentioned at the time of purchase.
- ▪If Red Stone, upon inspection, finds that the product has been used, opened, or tampered with, Red Stone reserves the full right to deny both return and refund.
Refund Methods
Standard Refunds
Refunds will be issued to the original payment method used for the purchase.
Enterprise & B2B Customers
For enterprise or B2B customers using purchase orders, refunds will be issued as:
- ▪Credit memos for future orders, or
- ▪Check payments, depending on customer preference.
Partial Refunds
Partial refunds may apply when:
- ▪Accessories, cables, manuals, or packaging materials are missing (deductions based on replacement cost).
- ▪Items show signs of use beyond standard inspection.
- ▪Items are returned outside original packaging or in compromised condition.
- ▪Products are opened, even if unused (25% restocking fee applies).
Non-Refundable Charges
- ▪Original shipping and handling fees
- ▪Custom configuration or build-to-order service fees
- ▪Installation, setup, or onsite services already completed
- ▪Express or expedited shipping charges
Red Stone Rights
Red Stone USA Inc. reserves the right to:
Questions About Refunds?
Red Stone USA Inc.
16192 Coastal Highway,
Lewes, DE 19958-3608
Email: info@redstoneusainc.com
Phone: +1 919-931-5078
Business Hours: Monday-Friday, 8 AM - 6 PM EST