Policies & Legal

Eligibility for Returns

Return Process

1. Contact our support team at info@redstoneusainc.com or +1 919-931-5078 to request an RMA number.
2. Provide proof of purchase and a detailed reason for return.
3. Securely package the product in its original packaging.
4. Ship the item to the designated return facility within 15 business days of RMA approval.
5. Return shipping costs are the responsibility of the sender, unless the return is due to a defective product.

Restocking Fees

• 0% fee: For defective items or shipping errors confirmed by Red Stone USA Inc.
• 25% fee: For items that are opened (even if unused), missing packaging, or missing any components.

Refund Processing Timeline

• Standard Refunds: Processed within 7–10 business days after the returned item is received and successfully inspected.
• Credit Card Refunds: May take an additional 2–3 business days to appear on the customer's statement depending on the issuing bank.
• Wire Transfer / ACH Refunds (B2B): Processed within 3–5 business days after approval.

Refund Eligibility Requirements

• Products must be completely unopened and in original manufacturer packaging to qualify for a full refund.
• Return shipping is the responsibility of the sender, unless the return is due to a verified defect or shipping error by Red Stone USA Inc.
• If the product is opened, even if unused, a 25% restocking fee will be applied.
• Selective products may be non-returnable, which will be clearly mentioned at the time of purchase.
• If Red Stone, upon inspection, finds that the product has been used, opened, or tampered with, Red Stone reserves the full right to deny both return and refund.

Refund Methods

• Refunds will be issued to the original payment method used for the purchase.
• For enterprise or B2B customers using purchase orders, refunds will be issued as:
  • Credit memos for future orders, or
  • Check payments, depending on customer preference.

Partial Refunds

Partial refunds may apply when:

• Accessories, cables, manuals, or packaging materials are missing (deductions based on replacement cost).
• Items show signs of use beyond standard inspection.
• Items are returned outside original packaging or in compromised condition.
• Products are opened, even if unused (25% restocking fee applies).

Non-Refundable Charges

• Original shipping and handling fees
• Custom configuration or build-to-order service fees
• Installation, setup, or onsite services already completed
• Express or expedited shipping charges

Scope of Services

• Red Stone USA Inc. provides IT hardware procurement, VR/AR solutions, custom software development, and technology consulting services to enterprise and business customers.
• Specific deliverables, timelines, and service levels are defined in individual statements of work or service agreements.

User Obligations

Intellectual Property

• All custom software, source code, designs, and proprietary solutions remain the property of Red Stone USA Inc., unless otherwise specified in a written agreement.
• Customers receive limited usage rights as expressly outlined in the applicable service agreement or license.
• Third-party software included with any solution remains subject to the original manufacturer’s licensing terms; customers must comply with those licenses.

Limitation of Liability

• Red Stone USA Inc.'s total liability for claims arising from products or services is limited to the purchase price paid for the specific product or service giving rise to the claim.
• Red Stone is not liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits or business interruption.

Data Protection

• Red Stone implements industry-standard administrative, technical, and physical measures designed to protect customer data and maintain confidentiality.
• Customers are responsible for classifying data, obtaining necessary consents, and ensuring compliance with applicable privacy laws when providing data to Red Stone.
• Any cross-border data transfers, data retention, or incident response handling will be governed by the applicable service agreement and relevant law.

Cancellation Window

• Custom Configurations: Orders may be cancelled within 4 hours of placement without penalty.
• Special Orders: Non-cancellable once manufacturer confirmation has been received

Order Processing Status & Cancellation Eligibility

Cancellation Process

1. Contact customer service immediately at info@redstoneusainc.com or +1 919-931-5078.
2. Provide your order number and the reason for cancellation.
3. A written confirmation of cancellation status will be provided within 2 hours during business hours.

Cancellation Fees

• 25% of the order value for orders already in process.
• Custom items payment is required after order processing.
• If the order has shipped, cancellation follows the return & inspection process, and fees may apply depending on condition.

Agreement Acceptance

By placing an order, making a purchase, or engaging with Red Stone USA Inc.’s products or services, the customer agrees to these Terms & Conditions and all referenced policies including the Return Policy, Refund Policy, and Order Cancellation Policy.

Pricing and Payment

Product Information

• All product descriptions, specifications, and technical data are based on information provided by the manufacturer.
• Product images are for illustration purposes and may differ from the actual item.
• Manufacturers may update product specifications without prior notice.

Warranty Terms

• Hardware Products: Covered under the manufacturer's standard warranty (typically 1–3 years).
• Custom Solutions: Red Stone USA Inc. provides a 90-day warranty on custom-developed components.
• Professional Services: Installation, configuration, and onsite services include a 30-day warranty from completion date.

Privacy & Confidentiality

• Red Stone USA Inc. follows strict confidentiality practices to protect customer data.
• Information provided to us—whether technical, personal, or order-related—is used only for processing, delivery, support, and internal operations.
• No customer data is shared with third parties except for order fulfillment, fraud prevention, legal compliance, or customer-requested services.

Dispute Resolution

All disputes, claims, or disagreements arising from purchases, services, or policies will be resolved exclusively through binding arbitration in the state of Delaware, following the rules of the American Arbitration Association (AAA).

Governing Law

These Terms & Conditions and all related policies are governed by the laws of Delaware, United States, without regard to conflict-of-law principles.

Updates & Modifications

• Red Stone USA Inc. reserves the right to revise, modify, or remove any part of these Terms & Conditions at any time without prior notice.
• Continued use of our products, services, or website implies acceptance of the most recent version of these terms.

Contact Information

• Red Stone USA Inc.
• 16192 Coastal Highway,
  Lewes, DE 19958-3608
• Email: info@redstoneusainc.com
• Phone: +1 919-931-5078
• Business Hours: Monday–Friday, 8:00 AM – 6:00 PM EST

Introduction

Welcome to Redstone. We respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and share information from or about you when you interact with us.

1. Information Collection

2. Use of Information

• To provide, maintain, and improve our products and services.
• To communicate with you, respond to inquiries, and send transactional notifications.
• To enhance security, monitor compliance, and prevent fraud.
• To analyze usage patterns and improve our interactions and services.

3. Information Sharing

4. Data Security

• We take reasonable measures to protect your information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.
• No internet or email transmission is completely secure; caution is advised when sharing information online.

5. Your Privacy Rights

• You may have rights depending on your location, including access, correction, deletion, or transfer of your data.
• You may also opt out of certain uses of your personal information.

6. Changes to This Privacy Policy

• We may update this policy periodically to reflect changes in our practices.
• Material changes will be communicated via email or website notice.

7. Mobile Information Policy

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• Text messaging opt-in data and consent will not be shared with any third parties.

8. SMS Terms & Conditions