Cancellation Policy
Order cancellation guidelines for Red Stone USA Inc's enterprise hardware and software solutions. Learn about cancellation windows and processing fees.
Cancellation Policy Overview
Last updated: October 7, 2026
Last reviewed: September 2026
Red Stone USA Inc. understands that circumstances may require order cancellations. Our cancellation policy balances customer needs with operational requirements for enterprise equipment.
Cancellation Window
Custom Configurations
Orders may be cancelled within 4 hours of placement without penalty.
Special Orders
Non-cancellable once manufacturer confirmation is received.
Order Processing Status & Cancellation Eligibility
If order processing has not started:
Cancellation will be accepted and a full refund will be issued.
If the order is already in process:
Cancellation may still be possible, but cancellation charges will apply based on the stage of processing and production costs incurred.
If the order is fully processed and shipped:
- ▪The order cannot be directly cancelled.
- ▪The customer must receive the shipment, ensure it remains unopened, and then return it to Red Stone USA Inc.
- ▪Once Red Stone receives the returned item, an inspection will be conducted.
- ▪If the product is found to be 100% unopened, unused, and in perfect condition, a full refund will be issued.
- ▪If the product is opened, used, damaged, or not in original condition, Red Stone reserves the right to: Deny the refund, or Issue a partial refund based on the product's returned condition and applicable restocking or damage fees.
Cancellation Process
- 1.Contact customer service immediately at support@redstoneusainc.com or +1 919-931-5078.
- 2.Provide your order number and the reason for cancellation.
- 3.A written confirmation of cancellation status will be provided within 2 hours during business hours.
Cancellation Fees
- ▪25% of the order value for orders already in process.
- ▪Custom items payment is required after order processing.
- ▪If the order has shipped, cancellation follows the return & inspection process, and fees may apply depending on condition.
Cancelling a Pre-order
A pre-order is not held in stock. Placing one commits us to acquiring the unit for you ahead of general availability, so the cancellation windows above do not apply to it. The terms for your pre-order are the ones shown on the product page and accepted by you at checkout.
Cancelling before dispatch
You may cancel a pre-order at any time before it ships. Where the deposit was taken on non-refundable terms, the deposit is not returned; any balance you have paid is refunded in full. Where the deposit was refundable, the full amount is returned.
If we cancel, or cannot deliver
If we cancel the pre-order, the product is discontinued, or we cannot deliver within the stated availability window, everything you have paid is refunded in full — deposit included, regardless of the terms it was taken on. No cancellation fee applies.
Refunds of pre-order payments follow the timelines in our Refund Policy.
Questions About Cancellation?
Red Stone USA Inc.
515 South (S.) New Hope Road,
Suite 103,
Raleigh NC 27610.
Email: support@redstoneusainc.com
Phone: +1 919-931-5078
Business Hours: Monday-Friday, 8 AM - 6 PM EST